Privacy Policy

Last Updated: March 07, 2025

At InsightOS, we are committed to protecting your privacy and ensuring the security of your data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website (www.insightos.com), our Service as a Software (SaaS) platform, or interact with us in any other way. By accessing or using our services, you agree to the terms of this Privacy Policy.

1. Who We Are

InsightOS is a cutting-edge analytics platform designed to empower medium-sized eCommerce businesses with actionable insights. Our principal place of business is [Insert Address], and we can be contacted at [Insert Email] or [Insert Phone Number].

Information We Collect

We collect information to provide and improve our services. The types of data we may collect include:

a. Information You Provide Directly

• Account Information: Name, email address, company name, billing information, and other details you provide when creating an account or contacting us.

• Business Data: Data you upload or integrate with our platform, such as sales figures, customer demographics, website traffic, or other eCommerce metrics.

• Communications: Information shared via emails, support requests, or feedback forms.

b. Information Collected Automatically

• Usage Data: Details about how you interact with our website and platform, including IP address, browser type, device information, pages visited, and timestamps.

• Cookies and Tracking Technologies: We use cookies, web beacons, and similar abilities to enhance your experience, analyze usage, and deliver personalized content. See our Cookie Policy below for details.

c. Information from Third Parties

• Integrated Platforms: Data from eCommerce abilities or platforms (e.g., Shopify, WooCommerce) you connect to InsightOS with your consent.

• Public Sources: Information from public records or online sources to enhance our understanding of your business needs.

How We Use Your Information

We use your data to deliver, maintain, and improve our services. Specific purposes include:

• Service Delivery: Generating customized reports, analytics, and actionable insights tailored to your business.

• Account Management: Processing payments, managing subscriptions, and communicating with you about your account.

• Improvement: Enhancing our platform’s functionality, troubleshooting issues, and developing new features.

• Marketing: Sending you updates, promotions, or information about our services (with your consent where required).

• Legal Compliance: Fulfilling obligations under applicable laws, regulations, or legal processes.

Legal Basis for Processing (For GDPR Compliance)

If you are located in the European Economic Area (EEA), we process your personal data based on the following legal grounds:

• Contractual Necessity: To fulfill our agreement with you (e.g., providing analytics services).

• Consent: Where you’ve explicitly agreed (e.g., for marketing emails).

• Legitimate Interests: For purposes like improving our services or ensuring security, provided your rights are not overridden.

• Legal Obligation: To comply with applicable laws or regulations.

How We Share Your Information

We do not sell your personal data. We may share information in the following circumstances:

• Service Providers: With trusted third-party vendors (e.g., cloud hosting, payment processors) who assist us in operating our services, bound by confidentiality agreements.

• Business Partners: With platforms you authorize us to integrate with (e.g., eCommerce abilities).

• Legal Requirements: If required by law, court order, or government authority.

• Business Transfers: In connection with a merger, acquisition, or sale of assets, with notice to you where feasible.

• With Your Consent: For any other purpose you explicitly approve.

Data Security

We prioritize the security of your data and implement industry-standard measures, including:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls to limit who can view your information

Note: Despite our efforts, no system is 100% secure. If a breach occurs, we will notify you and relevant authorities as required by law.

Data Retention

We retain your information only as long as necessary to:

• Provide our services
• Fulfill the purposes outlined in this policy
• Comply with legal obligations (e.g., tax or audit requirements)

Example: Account data is kept while your subscription is active and for a reasonable period thereafter (e.g., 6 months) unless deletion is requested. Analytics data may be anonymized and retained longer for research purposes.

Your Rights and Choices

Depending on your location, you may have the following rights:

Right	Description
Access	Request a copy of the personal data we hold about you
Correction	Update or correct inaccurate information
Deletion	Ask us to delete your data (subject to legal exceptions)
Restriction	Limit how we process your data
Portability	Receive your data in a structured, machine-readable format
Objection	Opt out of certain processing (e.g., marketing)
Withdraw Consent	Revoke consent where processing is consent-based

To exercise these rights, contact us at privacy@insightos.com. We will respond within the timeframes required by law (e.g., 30 days under GDPR).

International Data Transfers

InsightOS operates globally, and your data may be transferred to and processed in countries outside your own, including the United States. We ensure such transfers comply with applicable laws (e.g., using Standard Contractual Clauses for EEA data).

Third-Party Links

Our website or platform may contain links to third-party sites. We are not responsible for their privacy practices, and this policy does not apply to them.

Children’s Privacy

Our services are not intended for individuals under 16. We do not knowingly collect data from children. If we learn such data has been collected, we will delete it promptly.

Changes to This Privacy Policy

We may update this policy to reflect changes in our practices or legal requirements. We will notify you of significant updates via email or a prominent notice on our website. The “Last Updated” date at the top will reflect the latest revision.

Contact Us

For questions, concerns, or to exercise your rights, reach out to:

InsightOS Data Protection Officer Email: privacy@insightos.com Address: [Insert Address] Phone: [Insert Phone Number]

Cookie Policy

We use cookies and similar technologies to enhance your experience. Cookies are small data files stored on your device. Here’s what we use:

• Essential Cookies: Necessary for the website and platform to function (e.g., login sessions).

• Analytics Cookies: Help us understand usage patterns (e.g., Google Analytics).

• Marketing Cookies: Enable personalized ads or content (optional, with your consent).

You can manage cookie preferences via your browser settings or our Cookie Consent Ability. Disabling cookies may limit some features.